Thanks for shopping at Hoptown Trophy House. If you are not entirely satisfied with your purchase, we are here to help.
Returns
Due to Covid 19, The Trophy House will not be excepting returns until further notice.
Refunds
To receive refund, customer must send a picture of your damaged product and packaging. Once we receive pictures of your item, we will inspect and notify you of the status of the refund. If picture is approved, we will initiate a refund to credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Refunds will NOT be issued for any miss-spelling. This is our policy because The Trophy House goes above and beyond product design approval before shipping. A proof will be issued before The Trophy House personalizes and ships your item. We cannot emphasize enough by approving your design, you are giving permission to process the order.
Shipping
Shipping costs are nonrefundable.
Contact Us
If you have any questions, please feel free to contact us.
hoptownth@gmail.com
270-632-0898
